SCAM ALERT !!
Do not give your bank detail (PIN, ID Password, Online Login) to anyone through SMS, EMAIL or any other means what so ever, as banks representative will never ask for such detail as they are personal and confidential to you
· In June 2017, the customer said she tried logging on Mobile app but it was not accepting her password. She called the Contact Centre and was advised to visit the branch for password reset. She made up her mind to visit the branch next day.
·She said she noticed a message on her phone but did not bother to check as she was busy in her shop, but got worried when alerts kept dropping on her phone.
·She said she tried calling the Contact Centre on her way to the Ogunlana Branch, Surulere. And the alert kept coming even while she was on her way to the branch. When she got to the branch, she lodged her complaint but unfortunately all funds had been fraudulently moved before the staff could block the accounts.
·The customer was called by the bank on the same day (8/6/2017) to confirm what happened and assured that the bank would investigate and do its best to assist in recovering the funds. She said she was still receiving “Registration Code text” so the bank put a lien on her accounts on the same day
·The complaint was investigated on 08/06/2017 & concluded on 10/07/2017 (though sent to the branch on 17/07/2017 for implementation of recommendation). The customer was duly advised on the 18/07/2017.and the bank found out that the customer compromised her login details (PIN, ID Password, Online Login) during a device change. I am not privy to this information. However, during customer’s visit to the branch, she confirmed that she received registration codes on her mobile phone.
·The customer was advised via a letter dated 18th July, 2017 of the outcome of the investigation and also that the bank was able to secure funds moved to other accounts in the bank (over N600k) and this was to be credited to the customer’s account. The bank also informed the customer that some other monies were being traced at other banks and the investigation continued. This letter was received and acknowledged by her relative as she was out of the country and sent to her via email as requested seeing she was out of town at that time.
·The bank had a meeting with the customer in the third week of August and she insisted that she did not compromise her login details claiming that it is possible the Teller she met at the Branch had connived with fraudsters as the Teller encouraged her to buy $4,000 when all she needed was $400 for her trip to the US. She threatened to involve EFCC, CBN and other regulatory bodies if the bank failed to refund the total sum.
·The bank went ahead to investigate this latest claim regarding the PTA purchase We carried out a second level investigation on this and confirmed that the teller or the bank are not liable. The customer was verbally informed of the second investigation outcome and she threatened to use other means to recover the funds, insisting that the bank was to refund her entire money.
The bank called the customer first week in September, to inform her that work was still on to get the funds transferred from other banks that they were able to hold. She requested for the details of the beneficiaries again on the ground that some of her friends working in UBA and Ecobank wanted to assist. The beneficiaries’ names and amounts transferred were given to her.
·The bank called the customer again between the last week in August and second week in September, 2017. to provide updates on the recovered funds and she mentioned that the bank should be able to track down the other beneficiaries at large using their BVNs as they are not "ghosts". She was assured that the matter was not over and the bank would continue to trace and work with the authorities to recover what they could and she gave the bank an ultimatum that she would proceed with legal action on the bank if her funds were not returned completely by mid October.
A call to the spokesperson of Diamond Bank confirmed that Idong Harrison has taken the bank to court . She served the bank legal papers on the 14th of September, 2017 and as such the bank could not make an official statement at this time as it would be sub judice.